Wednesday, August 28, 2013

Possible Internship Fall 2013 (Paid)

Re Trans Freight (Fall River Location)
Job Title
Apprentice Customer Service Coordinator

Company Description

Re Trans Freight (formerly Newgistics Freight Services) connects you with top industry carriers for Less than Truckload, Truckload, Intermodal, and Expedited shipments. Our transportation management program improves your cycle times to put shipments in your customers’ hands sooner. At the same time, we can help you save up to 10-20% on your shipping by:


We also offer an intensive customer support system so you can ship with confidence and peace of mind. Ultimately, we provide total transportation management solutions that help you manage your internal processes to save money and improve efficiency while simultaneously increasing customer satisfaction and strengthening your competitive position.

Duties and Responsibilities

  • Act as liaison among client, carrier and account development team to research and resolve client issues including but not limited to disputed invoices, tracing and expediting freight, shortages and damages, documentation, load tendering and transit time optimization
  • Quote, schedule and track expedited and guaranteed shipments with carriers
  • Coordinate carrier meetings for new and existing clients and follow up with all parties on any pending issues requiring corrective action
  • Provide monthly management reports summarizing major client issues and outcomes
  • Review, research and recommend programs to increase client interaction and retention
  • Support team environment in meeting departmental goals and objectives
Compensation / Schedule

This is an entry level position that pays $10.00 per hour. Candidates are expected to work between 12-16 hours per week and must be available on Tuesdays and Wednesdays between 8 a.m. and 12 p.m. The ideal candidate is a junior or senior business major, has some familiarity with transportation and is interested in helping customers move freight. 

Interested candidates should e-mail cover letter and resume to:

Michael Desmarais, Vice President Operations