Re Trans Freight (Fall River Location)
Job Title
Apprentice
Customer Service Coordinator Company Description
Re Trans
Freight (formerly Newgistics Freight Services) connects you with top industry
carriers for Less than Truckload, Truckload, Intermodal, and Expedited
shipments. Our transportation management program improves your cycle times to
put shipments in your customers’ hands sooner. At the same time, we can help
you save up to 10-20% on your shipping by:
- Leveraging our aggregated
volume through our nationwide transportation network.
- Reducing or eliminating your internal costs associated with freight audits and the administration
of your current freight management process
- Providing real-time information and technology that includes a suite of web applications, EDI/XML
capabilities, and customized web portals.
We also offer an intensive customer
support system so you can ship with confidence and peace of mind. Ultimately,
we provide total transportation management solutions that help you manage your
internal processes to save money and improve efficiency while simultaneously
increasing customer satisfaction and strengthening your competitive position.
Duties and Responsibilities
- Act as liaison among client,
carrier and account development team to research and resolve client issues
including but not limited to disputed invoices, tracing and expediting
freight, shortages and damages, documentation, load tendering and transit
time optimization
- Quote, schedule and track
expedited and guaranteed shipments with carriers
- Coordinate carrier meetings
for new and existing clients and follow up with all parties on any pending
issues requiring corrective action
- Provide monthly management
reports summarizing major client issues and outcomes
- Review, research and recommend
programs to increase client interaction and retention
- Support team environment in
meeting departmental goals and objectives
This
is an entry level position that pays $10.00 per hour. Candidates are expected
to work between 12-16 hours per week and must be available on Tuesdays and
Wednesdays between 8 a.m. and 12 p.m. The ideal candidate is a junior or senior
business major, has some familiarity with transportation and is interested in
helping customers move freight.
Contact
Interested candidates should e-mail cover letter and resume to:
Michael
Desmarais, Vice President Operations
