Title: STUDENT INTERN
Location: BURLINGTON, MA
Job Role: Individual Contributor
Tech Support Centers-tech phone support
Technical Support Engineer Intern is responsible for Assisting Support Engineers with telephone and /or Web initiated support to Sun customers.Technical Support Engineer (TSE) Intern Will learn how to Assit Support Engineers provide Level 2 and Level 3 technical support for web-initiated and telephone based support to Sun customers.
Support assistance will be on a variety of SUN X64 Servers, and understand X86/X64 Software products. Including Solaris , Linux (Redhat, SuSE ), Microsoft Windows 2k, Windows 2003 and Windows Xp Pro 64 . The candidate will learn assist with Live Transfer (LT) calls from customers in a break-fix Help Desk environment. Documenting issues via sun Case management system and assist in facilitating issue resolution
Assist with Loging a service request as required. Login to live transfer shift as scheduled and effectively manage your time to be available to take customer calls. Follow up with customers when promised/scheduled. Escalate calls to the appropriate level, in a timely manner. Escalations include accurate and complete information.
Contribute to a positive work environment by being an active and productive team member. Follow through on commitments. Attend and participate in scheduled team/staff meetings. Other duties as assigned.
Must have working background in X86/x64 Intel or AMD based
workstation or Enterprise class Computer servers, hardware and
Operating System installation/configuration and troubleshooting skills.
Ability to understand and communicate complex technical issue with
regards to Computer systems.
Strong communication and customer management skills.
Ability to effectively communicate ideas through oral and written
Excellent interpersonal skills and ability to work as a productive
Excellent Time management
Strong Planning and Organization skills
YEARS OF EXPERIENCE:
MINIMUM LEVEL OF EDUCATION:
2 + years , College
FIELD OF STUDY:
Computer Science or Business