What is Nestle’ Waters NA?
Nestlé Waters North America is the largest U.S. Company in the bottled water industry, with several of the nation’s strongest regional brands including Poland Spring, Arrowhead, Ozarka, Deer Park, Ice Mountain and Zephyrhills.
Description of Postion
This position’s objective is to provide customer satisfaction in a professional and efficient manner with a heavy emphasis on one call problem resolution. A Customer Service Representative is required to have a basic understanding and knowledge on products, services, and billing processes. The CSR is also required to possess excellent computer skills and have the ability to up sell to NWNA customers.
Your Benefit
The Nestle’ Waters NA Internship Program will provide students with professional development opportunities that enhance their understanding of Customer Service, Sales and Marketing, Credit and Billing Processes, and general business environment experience. You will be provided a chance to see a billion dollar company in action as you service our 1.4 million Home and Office delivery customers.
Through this experience students will accomplish the following:
Gain an in-depth knowledge of the billion dollar US beverage industry.
Use multiple computer systems to research and provide accurate information to customers.
Learn how to communicate effectively with customers and co-workers.
Understand the nature of the partnership between our billion-dollar retail industry and the H/O delivery business.
Understand the importance of quality customer service and how to provide it.
Gain experience working in a professional corporate environment.
Earn business, management, marketing or foreign language credits.
Potential for continued employment after completion of the internship program.
Leadership Fundamentals Certification
Comments from Currently employed College Students:
John Faria – UMass Dartmouth 2005
“Employment with Nestle Waters was the catalyst for my success throughout my undergraduate career. Belonging to a company that understands students’ focus on academic success is very important. Everyone at Nestle is not only curious about undergraduates’ career development, but also willing to support and advise when able. It is rare to find and great to work for a company where open communication and guidance are key focuses.”
Nestle Waters NA Internship
Job Title: Customer Service Agent
Location: Raynham MA
Compensation: $12.00/hr
Candidates: Undergraduates (Juniors and Seniors preferred)
Hours: Minimum: 12 hours per week
Maximum: 35 hours per week
Training: 3 weeks, Full Time Days, 8:30 a.m. to 5:00 p.m.
The next training is scheduled to begin on 12/17/2007.
Your resume must be submitted by 11/28/2007. Initial interviews will be conducted by phone the week of 12/3/07.
Primary supervisor: Shannon Le May Recruiting Manager
How students will be evaluated:
Students will be evaluated based on their interest to learn, adherence to Nestle Waters’ NA policies and procedures, and on the quality of service they provide to our customers. Students are required by the faculty supervisor to submit a report detailing their internship experience.
Primary Duties and Responsibilities:
Answer and respond appropriately to product, billing, orders, and general problem resolution inquiries from incoming customers and clients. Inform customers about additional Nestle products and collect on bonus opportunities when additional product is purchased.
Complete required industry and system training within specified guidelines. Strive to improve the quality of calls through interaction with supervisors and quality call training sessions.
Remain abreast of changes in Nestle products and services, procedures, company policy and legal requirements through independent reading and training.
Students interested in participating in the program should forward their resume to:
Shannon Le May (Recruiting Manager) 508.977.8539 Shannon.lemay@waters.nestle.com
