Job Title: Client Service or Processing Specialist Programs
Location: Putnam Investments, Franklin, MA
Compensation: $12.00/hr (training included)
Candidates: Undergraduates (All Business Majors)
Start Date: Program to begin in early September. The training program hours have not been finalized at this time.
How students will be evaluated:
Students will be evaluated based on their interest to learn, adherence to Putnam’s policies and procedures, and on the quality of service they provide to our clients. Additional requirements will be provided by the student’s department advisor.
Internship Opportunities Available:
Client Service Specialist:
Students will answer and respond appropriately to product, procedural, and operational inquiries from incoming shareholder/broker calls. Inform customers about Putnam’s products and services and associated legal requirements.
Initiate follow-up calls to shareholders/brokers on pending and completed operational issues within company standards. Strive to improve the quality of calls through interaction with supervisors and quality call training sessions.
Remain abreast of changes in Putnam’s products and services, procedures, company policy and legal requirements through independent reading and training. Students will greatly enhance their verbal and written communication skills.
Communicate effectively and professionally in both written and verbal communication.
Processing Specialist:
Students will be responsible for interpreting and processing all financial and non-financial requests received from clients.
Students will use analytical data entry skills to accurately and efficiently ensure the client’s needs are met or exceeded while in compliance with all Putnam policies and procedures. Complete developmental programs, departmental testing, and required industry training within specified guidelines.
Remain abreast of changes in Putnam’s products and services, procedures, company policy and legal requirements through independent reading and training.
Interested students should forward their resume or contact for further details:
Brian Pelczarski (Supervisor) Brian_Pelczarski@Putnam.com 617-760-3991
Putnam Investments Internship
What is Putnam Investments?
Putnam Investments is a global money management firm with over 69 years of investment experience and offers a wide variety of investment choices. Putnam’s broad range of investment products includes institutional portfolios; 401(k)s, IRAs, and other retirement plans; mutual funds; variable annuities; and alternative investments for institutions and high-net-worth investors. Because we believe investors need personalized advice to create diversified investment portfolios, we distribute our funds and annuities through financial advisors, brokers, banks, and other financial planners who can provide sound investment advice. Putnam offers 78 mutual funds, $181 billion in assets under management, 172 institutional clients, and nearly 10 million shareholders and retirement plan participants.
Program Benefits
The Putnam Internship Program will provide students with professional development workshops and training programs that enhance their understanding of Putnam Investments’ professional atmosphere and the financial industry in general. These events, in conjunction with extensive technical training, make for a well rounded learning experience.
Through this experience students will accomplish the following:
- Gain an in-depth knowledge of the mutual fund industry
- Use multiple computer systems to research and provide accurate information to clients
- Learn how to communicate effectively with clients and co-workers
- Understand the nature of the partnership between Putnam and the brokerage community
- Understand the importance of quality client service and how to provide it
- Gain experience working in a professional corporate environment
- Opportunity to earn business credits
Comments from Previous UMass Dartmouth Interns:
Tim O'Neil (Finance, 2001)
The Putnam/UMass Dartmouth Internship was a great way for me to take what I had studied in my Finance classes and put it into use in "real world" situations. I worked at several jobs while I was in college, but the internship was the only one that gave me an opportunity to learn so many professional skills while learning a lot about a corporate culture and environment.
Stacie Provost (Finance, 2006)
Participating in the Putnam Investments internship program was a great experience for me and I would recommend it to everyone. Not only did I learn how to work in a professional corporate environment, but I also learned so much about mutual funds and the financial industry. It even made me realize that all jobs aren't that bad; some can be exciting depending on how much you apply yourself. The internship opened up the door for many employment opportunities for me after graduation.
