Wednesday, September 24, 2014

IT Documentation Specialist: WB Mason


WB Mason Company, Inc.


Job Title:  IT Documentation Specialist                      FLSA Status: Exempt

Department: Information Technology                      Salary Range:

Reports to: Business Systems Manager


Summary:    Use technical creative writing skills to develop, edit and maintain a variety of Information Technology (IT) documents, decipher many different types of information and arrange them in a format that clearly explains the objective. 

Essential Duties and Responsibilities:

  • Works in collaboration with IT staff, management and business partners to understand the purpose, approach and content of each work product.
  • Create and maintain consistently professional standard formats for various types of work products including, but not limited to SDLC project deliverables and system operations documentation.
  • Analyze business and technical processes and project objectives to develop comprehensive technical and non-technical project deliverables. 
  • Create and edit moderately complex to complex system related information products, for both IT and non-IT customers such as procedure manuals, on-line help, quick reference cards, workflows, project materials, training materials and policy & procedures. 
  • Create and maintain documentation related to IT systems, applications and infrastructure technologies. 
  • Maintains a current internal documentation library.
  • Works with all groups within the IT function to support technical writing and documentation needs.  Ensure adherence to agreed upon standards, templates and procedures. 

Education and/or Experience:

·         Bachelor’s Degree preferred and/or equivalent experience; technical writing or English preferred; Communications; Business or Computer Science discipline experience as well. 

·         Minimum of three 3 to 5 years of experience; Demonstrated Technical Writing/ Documentation development experience and ability to provide strong advocacy for customer documentation needs and requirements.

·         Experience in writing policies and procedures; editing and organizing written technical documents and materials. 

Knowledge, Skills and Abilities:

·         Excellent verbal and written communication skills.

·         Strong technical writing and editing ability/ experience working in a highly technical and/or IT environment.

·         Strong computer skills; MS Office, and other computer applications.


Minimum Qualifications:      To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skill and/or ability required.  

Physical Demands:   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is required to stand, walk, lift over shoulders, speak and hear.  The employee is frequently required to sit.  The employee is frequently required to use hands/fingers for data entry and filing.  The employee must be able to lift up to 15 pounds. 



Department of Decision and Information Sciences and W.B. Mason formed a partnership through Microsoft Dynamics Academic Alliance in April 2014. W.B. Mason at Brockton is interested in our students especially with Microsoft AX experience. You are strongly encouraged to apply.