Fall Internship 2012 - Desktop Support - Hasbro

Fall Internship 2012 - Desktop Support Apply now Hasbro Date: Aug 28, 2012 Location: Pawtucket, RI, US Fall Internship 2012 - Desktop Support Location: RI - Pawtucket Employment Type: Intern ID: 7445 Description Hasbro, Inc. (NASDAQ: HAS) is a branded play company providing children and families around the world with a wide-range of immersive entertainment offerings based on the Company’s world class brand portfolio. From toys and games, to television programming, motion pictures, video games and a comprehensive licensing program, Hasbro strives to delight its customers through the strategic leveraging of well-known and beloved brands such as TRANSFORMERS, LITTLEST PET SHOP, NERF, PLAYSKOOL, MY LITTLE PONY, G.I. JOE, MAGIC: THE GATHERING and MONOPOLY. The Hub, Hasbro’s multi-platform joint venture with Discovery Communications (NASDAQ: DISCA, DISCB, DISCK) launched on October 10, 2010. The online home of The Hub is www.hubworld.com. The Hub logo and name are trademarks of Hub Television Networks, LLC. All rights reserved. Come see how we inspire play through our brands at http://www.hasbro.com. © 2010 Hasbro, Inc. All Rights Reserved. Desktop Support Intern Location: 200 Narragansett Park Drive, Pawtucket RI 02862 Department: Client Computing Job Duration: Fall Internship Hours: 15 hours per week Job Purpose: Reporting to the Desktop Supervisor, this position is responsible for the installation and maintenance of personal computers, operating systems, peripherals, and the installation of software packages for the Windows and Macintosh environment. Job Duties: - Responsible for the installation and maintenance of personal computers, operating systems, peripherals, and the installation of software. - Provides technical assistance, support, problem determination and resolution, and participates in system user training. - Participates in inter-departmental IT projects and assists in evaluation of hardware/software vendors. - Work is performed with little supervision and requires initiative and judgment. Skills / Qualifications: - The qualified candidate will have a minimum of two years of computer experience in a networked environment, experience in installation/maintenance of personal computer hardware and software. - A minimum of an Associate's Degree and/or equivalent. - Highly developed problem resolution skills with the ability to handle first-of-a-kind situations, work independently, and interact successfully with clients. - Must have strong written and oral skills, along with strong customer service skills. Customer Service training is preferred. - Must be able to work in a process-oriented environment. Being able to prioritize daily tasks and coping with unscheduled tasks is a must.