If interested, send resume and brief cover letter
to: Paula.Minard@dunkinbrands.com
Job Title:
IT Service Desk Technician
Description:
The IT Service Desk is interested in hiring a
summer intern for 10 weeks beginning the first
week of June. Under the direction of the Service
Desk Supervisor, the job duties will include the following:
• Answer the Service Desk phone on a prescribed shift.
• Record information in the Remedy call tracking system.
• Escalate calls to Service Desk Analysts
• Greet and assist walk-in customers.
• Deliver and collect computer equipment within Brand Central
• Prepare computer equipment for deployment or redeployment
• Assist with IT portion of new hire orientation program.
• Other technical duties as assigned based on technical capability.
Requirements:
• Strong verbal and written communication
• Strong interpersonal skills
• Customer focus
• Technical proficiency with computer hardware
• Technical proficiency with MS Windows and other MS Office products
• Basic Networking and remote connectivity
Please send resume to: Paula.Minard@dunkinbrands.com
Opportunity Type:
Internship
Contact:
<http://umassd.erecruiting.com/er/cso/opportunities//er/cso/employer/contact_profile.jsp?contact_hnd=27005477>Paula
Minard
Status:
Full-time
Job Locations:
Nationwide (All 50 States)
Job Function:
Information Management/MIS
Compensation Type:
Paid
Application Qualifications:
[]
There are no required qualifications for this position.
[]
The following qualifications are desired:
Degree: Bachelor of Science
Major: Computer Science/MIS
Require a Cover Letter?
No
Application Method:
Online - email applications as received
Employer will make application decisions:
Online
Email to Receive Applications:
<mailto:paula.minard@dunkinbrands.com>paula.minard@dunkinbrands.com
