Help Desk Internship (MIS Majors)

Hydroid, Inc

I.T. Help Desk Internship

 Located on Cape Cod just 2 miles past the Bourne Bridge, Hydroid, Inc. is a trusted science and technology leader in our field. We design, manufacture and market advanced Autonomous Underwater Vehicles (AUVs) for marine research, defense, hydrographic, and offshore energy markets for operations in water depths of up to 6,000 meters.

A subsidiary of Kongsberg Maritime, we are World Class through People, Technology, and Dedication.

Hydroid is seeking an I.T. Help Desk Intern

Job Description: Provide Help Desk support to Hydroid Inc. users.

Responsibilities include the following:

1. Assist company in a technical support role with computer software and hardware issues. This may include repairing or installing various applications, PCs, printers and other computer gear in an enterprise environment.

2. Monitor, maintain and resolve I.T. help desk queue and activities in a timely manner. Open and record new service desk tickets when needed.

3. Answer and man the helpdesk phone for internal computer requests.

4. Setup and install computers and information equipment for company new hires.

5. Upgrade scheduled computers including transferring files and settings to new devices.

6. Effectively communicate with all staff and provide high-level of customer support to employees needing assistance.

7. Promote and participate in collaborative atmosphere.

8. Perform other related duties as required by senior I.T. staff and management.

Other duties may be assigned.

Qualifications: Undergraduate program work in Management Information Systems or related computer degree. Minimum of a year supporting computers in a business or academic environment as well as excellent telephone and communication skills. Experience in Microsoft Windows 7 and XP as well as MAC experience is highly preferred. Experience with Microsoft Office suite applications and Outlook email configuration as well as other various off the shelf software such as anti-virus programs is also a plus. Microsoft certifications preferred.

Qualified candidates should send their resumes, including salary requirements to ekierstead@hydroid.com.

Hydroid is proud to be an Equal Opportunity/AA/M/F/V/D Employer and is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran and need assistance with the application process as a result of your disability please call 1-508-563-6565 or mail your request to 6 Benjamin Nye Circle, Pocasset, MA 02559, Attn: Employment Application Assistance.