GALLAGHER KOSTER CLIENT SERVICES INTERN
Comment from Michael Griffin, Internship Director: This would be a great experience for any business major
Description of the company including the mission, location, sales and market coverage. Please include your web URL:
Gallagher Koster (subsidiary of Arthur J. Gallagher Risk Management Services, Inc" is a full-service organization that approaches student insurance programs with innovation and creativity. We work directly with our clients to thoroughly understand their insurance objectives and develop customized insurance programs that best meet their specific needs and the needs of their students."
Our mission "is committed to being the nation’s leading full-service independent insurance program administrator for the education community by providing high quality, customized, and affordable health and sports insurance products and related services to the schools, and the students and families they serve."
Our office is located at 500 Victory Road, Marina Bay, Quincy, MA. We have clients throughout the United States.
Our website is www.gallagherkoster.com. Our parent company’s website is www.ajg.com.
Primary duties and responsibilities: Assist Client Service Representatives with the administration of student health insurance plans for assigned clients. This function will assist with the coordination of the flow of information between Account Management, Sales, IT, Customer Service, Enrollment, and Finance. The Client Service Intern will work closely with the enrollment team to manage the day to day maintenance of each assigned account. The Client Service Intern will assist the Account Management and Sales teams to ensure the highest level of client satisfaction. This is an in-house position. No travel required.
What will the student learn from this experience? Will learn the organization's policies and procedures as they relate to operational procedures, eligibility, benefits and claims issues/problems; will gain customer service experience by answering incoming calls from Gallagher producers and client schools and assisting them with any requests that they may have; will learn about the health insurance industry and what it takes to run a successful insurance agency
Job Title: Client Service Intern
Academic preparation of the student required (graduate, senior, junior, courses taken, GPA, etc.): Junior or Senior in good academic standing
Skills required: Excellent written, verbal and interpersonal skills are required; Strong computer skills in Microsoft Office products; Two or more years of customer/client services experience
Hours of work: Flexible schedule at 25 hours per week
Start and end dates: Flexible
Compensation: $8.00/hour
Primary supervisor: COO/Manager of Client Services
