http://precixinc.com/index.asp
Job Title: IT Coop /PC Support Technician
Department: 506-Data Center
Reports To: MIS Manager
Pay Type: Salary-Non-exempt
Prepared By: Melanie Marcotte
Prepared Date: October 16, 2014
Approved By:
Approved Date:
Job Summary
Under general supervision, the PC Support Technician's role is to support and maintain computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user assistance where required.
Essential Duties and Responsibilities
Configures and installs workstations and peripherals, and maintains ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
Works with Help Desk staff to resolve technical problems with desktop equipment and software as appropriate to determine and resolve problems received from end users.
Interact with numerous computer platforms in a multi-layered client server environment.
Accurately document instances of hardware failure, repair, installation, and removal.
Uses established Help Desk Ticketing System to respond to users' requests regarding computer software and hardware, and maintain the company’s hardware asset inventory and accurately document instances of hardware failure, repair, installation, and removal.
Works with Network System Analyst to identify areas needing upgrading: e.g., hardware and software.
Performs preventative maintenance and equipment repairs on all Company PC’s and peripherals.
Qualifications
A+ Certification
Network + Certifcation
MCP Certification
Education and/or Experience
A+ Certification
MCP Certification
Associates degree or equivalent training or experience
Minimum two years’ experience in IT, PC installation, maintenance and repair.
Knowledge and experience with Microsoft Technologies.
Physical Demands
Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.
Skills Acquired
5S overview
Access
Excel
PowerPoint
Word
ISAFE
Spiceworks
Student would obtain real work experience in configuring and installing workstations and peripherals in a business setting; learn and further develop interpersonal skills by interacting with a variety of individuals both within the company and vendors; acquire knowledge of a business's Help Desk Ticketing System and its process; and methods of ensuring optimal workstation performance.
Start and end dates: start as soon as possible and would end the date on which the formalPrimary supervisor and contact information: Melanie Marcotte, phone: 508-998-4279
Resumes and cover letters should be sent to Rosemary Borden at rborden@precixinc.com.
